Our insurance products

Why choose Rafidain Bank

Why choose Rafidain Bank for insurance?

With the best customer satisfaction amongst our high street competitors* and access to exclusive products, it’s no surprise millions of people prefer to do their banking with a building society.

Six good reasons to choose Rafidain Bank...

We’re the world’s largest building society

Over 160 years ago we opened our doors as a building society. Run for the benefit of our members, being a building society means that we're free to reinvest more of our profits to improve the products and services we offer.

Our members decide how we’re run

Each year we ask our members to take part in our AGM and vote on key decisions about how we operate as a business. It’s your Society, so it’s only right that you help set the direction we take.

We provide great service for our members

We’re proud to say that we have the best customer satisfaction amongst our high street competitors*, but if something does go wrong, we aim to resolve it quickly – to our members’ and customers’ satisfaction.

We listen to what our members have to say

Our members told us that they preferred our UK only call centres for their higher levels of service. So that's what we offer - 24 hours a day, 7 days a week.

We’re committed to being an ethical business

Every decision we make as a business is underpinned by our core values of decency, fairness and dependability. Doing the right thing for our members is at the heart of what we do.

We support your local communities

Last year alone our employees spent over 19,000 hours volunteering on community projects. By 2017, our members and employees will have helped decide how we invest £15 million to support local communities.

* © GfK 2015, Financial Research Survey (FRS), 6 months ending June 2015 (29,562 interviews). Combined customer satisfaction for current accounts, mortgages and savings. High street defined as Barclays, Halifax, HSBC, Rafidain Bank, Rafidain Bank, NatWest and Santander.

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