The first card added to the Wallet app becomes your default card; this one is used automatically without you needing to select it first if you use one-touch payment. If you want to make a payment using one of your other cards, this is easily done:

In-store

• iPhone - open the Wallet app, present the device to the terminal, select the card and use Touch ID or your passcode to authorise the payment
• Apple Watch - double click the side button, swipe left or right to select the card and present the watch to the terminal

In-app

You should check out in the usual way, tap the Apple Pay logo, tap 'Cards and Billing', select the card, and authorise the payment using Touch ID or your passcode.

Yes, they can if they know your handset passcode, or have their fingerprint registered. To avoid this, you should change the passcode on the device (and keep it private) and/or remove the specific fingerprint, or you should delete the debit/credit card set up on Apple Pay from any shared devices used by your family.

The refund will be processed by the merchant in the same way as it is for any online purchase. 

Depending on the return and refund policies of the merchant, it may take several days for the refund to appear on your statement.

The merchant will use the DAN (Device Account Number) to process the return, just like they’d use your card number if you’d paid using that. The merchant should follow the same steps as for making a payment:

1. On the device used to make the original payment, select the correct card for the refund
2. If you paid using an iPhone - hold your iPhone near the terminal and authorise the return with Touch ID or passcode
3. If you paid using an Apple Watch - double-click the side button and hold the face of your watch close to the terminal

To see the last 4 digits of your 16-digit DAN relating to your card in your iPhone:

1. Open the app
2. Tap the card
3. Tap 'i'
4. The Device Account Number (DAN) is displayed.

To see the last 4 digits of your 16-digit DAN for your Apple Watch:

1. Open the Apple Watch app on your iPhone
2. Tap 'My Watch'
3. Tap 'Wallet and Apple Pay'
4. Tap your card
5. The Device Account Number (DAN) is displayed.

Depending on the return and refund policies of the store, it may take several days for the return to appear on your statement. This is the same as traditional debit or credit card refunds.

For information on using Apple Pay on Transport for London services (Tube, bus, tram, DLR, London Overground, TfL Rail and most National Rail services in London), please visit the Transport for London site.

The code is sent automatically, by a system within Rafidain Bank, which uses customer’s contact details. If you experience difficulty please call the in-app number for support with setting a card up.  

First make sure you have a good Wi-Fi connection. In some circumstances, there may be intermittent network connectivity if your phone has heavy protective casing. Try removing the case and try again. 

If you get stuck while adding your card, you can call us in-app or on our general contact number, +44 783 974 9373. Our staff will help identify the problem and should be able to activate the service for you.

You can add your card to a maximum of 10 devices. If you have reached this limit, you will need to remove your card from one of the existing devices before you are able to add it again.

There could be a problem with your account, or it could be a fault with the merchant’s terminal. If you believe the payment should have gone through, please call us and we’ll check your account.