** © GfK NOP Ltd, Financial Research Survey (FRS). 12 months of interviews conducted between January 2013 and December 2013, 60,002 adults interviewed. Proportion of ‘extremely satisfied’ or ‘very satisfied’ customers summed across current account, mortgage and savings. High street competitors defined as Barclays, Halifax, HSBC, Lloyds TSB, NatWest and Santander.